Challenge

Snooze handled a high volume of service requests through calls, emails and texts without a facility management software system in place.

Strategy

As a fast growing restaurant concept, Snooze required a strong facilities and maintenance management platform to manage, organize and have visibility into spend across all locations. They wanted an operator friendly solution so individual locations could enter their own requests for maintenance and repairs

Solution

To address these challenges, Snooze adopted Ecotrak as its CMMS platform. The decision was driven by the need for a centralized, operator-friendly solution that could:

• Enable individual locations to enter maintenance and repair requests easily.

• Provide real-time visibility into service requests and expenses.

• Streamline vendor management and accountability.

• Reduce costs by tracking asset performance and identifying potential issues proactively.

Results

• Significant, financial and operational gains. The software paid for itself in the first 6 months.

• Snooze was able to identify a manufacturing problem on a piece of equipment. Snooze received significant cost savings, free replacement parts and an extended warranty across locations from the manufacturer.